1、 Scope of User Information Collection

Basic appointment information: Only necessary information for placing an order is collected, including contact information, home address, appointment time, and service requirements. No additional personal information is required, and no irrelevant privacy information such as ID card, bank card, or detailed family property is requested.

Payment information: the platform connects to the formal third-party payment channels, and the payment data of bank card, WeChat and Alipay are encrypted and kept by the payment service provider throughout the whole process. The site does not store the complete payment card number, password, verification code and other fund sensitive information.

Communication records: Online conversations between users, customer service, and technicians are only used to verify orders and adjust services. The session data is set with an automatic time clearing mechanism.

2、 Information Encryption and Storage Security

The entire site adopts SSL encryption transmission technology, which encrypts and intercepts the risk of theft throughout the transmission of private data such as addresses and phone numbers filled in by users; Deploy multiple layers of firewalls and intrusion prevention systems on the server, and conduct regular security inspections.

Data hierarchical storage: High privacy information (phone number, address) is anonymized, and only some characters are displayed when viewed by backend staff; Ordinary operators do not have the authority to access complete privacy information.

Storage time: After the order is completed, the reserved address and communication records will be retained for a limited period of time, and will be automatically permanently deleted upon expiration; Only the transaction vouchers required for compliance reconciliation shall be encrypted and archived for a long time.

3、 Information Usage Standards

Only for performance purposes: User information is only used for matching technicians' on-site visits, confirming service orders, and answering after-sales questions, and will never be used for advertising push, product promotion, or third-party marketing guidance.

Never disclose your personal privacy data privately: Without the user's written explicit permission, we will not sell, rent, or share your personal privacy data with any unrelated third party or partner.

Internal permission control: Platform employees have separate permissions to access information, retrieve privacy records, and keep operation logs that can be traced throughout the process. It is strictly prohibited to take screenshots, copy, or disclose user information without authorization. Violators will be held accountable.

4、 Technician side privacy isolation mechanism

Two way number protection: The platform enables virtual intermediate number calling, where users and technicians cannot see each other's real phone numbers, and communication is conducted through a virtual dedicated line throughout the entire process.

Address fuzzy push: Technicians only receive accurate on-site room information upon receiving orders, without any additional personal information in the surrounding area; Clear the address push record immediately after the service ends.

Prohibition of unauthorized retention: Technicians are strictly prohibited from storing customers' WeChat, phone numbers, and home addresses without authorization. The platform conducts periodic spot checks, and unauthorized technicians are directly banned from their accounts and terminated from cooperation.

5、 User's independent privacy permission

Right to query and correct: Users can contact customer service at any time to inquire about the information retained by the platform. If any errors are found, they can make free modifications and corrections.

Delete cancellation right: When platform services are not required, you can apply to cancel your account. After cancellation, all personal privacy data will be cleared except for legal retention documents.

Refusing marketing rights: If you do not want to receive platform activity notifications, you can turn off SMS and message push with just one click, and there will be no mandatory bundled notifications.

6、 Surveillance and image confidentiality

The platform strictly prohibits technicians from taking indoor environment, portrait photos, and videos of customers without authorization; Without the user's active consent, any filming behavior is considered a serious violation.

The platform customer service follow-up recording is only used for dispute verification. The recording file is encrypted and sealed, and will be destroyed on time after the dispute is resolved. It will never be played or disseminated to the public.

7、 Compliance and Emergency Response

Strictly follow the relevant regulations and norms of the Personal Information Protection Law for operation, and accept supervision and inspection by regulatory authorities.

If there is a very low probability of data security risks, the platform will immediately notify the affected users via SMS and initiate protective and remedial measures; Users who discover suspicious information leaks can contact the privacy dedicated customer service 24 hours to file complaints and protect their rights.

8、 Supplementary Disclaimer

Any privacy issues caused by the user voluntarily disclosing their phone number, address, identification, and other information to technicians or third parties shall be borne by the user themselves; The platform is only responsible for controlling the data security within its own system.